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Terms & Conditions | Auto Rent Teqja

Executive Version 2.1 – English International Version

Auto Rent Teqja – part of BM GROUP SHPK
NIPT: M32324005E
Address: Mullet, Tirana–Elbasan Km 2, Albania
Phone / WhatsApp: +355 68 228 1760
Email: [email protected]
Website: autorentteqja.com

Version: 2.1 Executive
Effective date: 2 August 2026
Last updated: 2 August 2026
Document owner: BM GROUP SHPK

These Vehicle Rental Terms & Conditions apply to every vehicle rental service supplied under the Auto Rent Teqja brand, whether booked through the Website, email, telephone, WhatsApp, social media, direct communication, an authorized partner, or a written custom offer.

1. Definitions

For the purposes of these Terms:

“Auto Rent Teqja”, “Company”, “Lessor”, “we”, “us”, or “our” means BM GROUP SHPK, operating under the Auto Rent Teqja brand.

“Client”, “Renter”, “you”, or “your” means the individual or legal entity identified in the Booking Confirmation and/or Rental Agreement.

“Driver” means the Client and every additional driver expressly approved by Auto Rent Teqja.

“Vehicle” means the rented vehicle together with its keys, documents, equipment, accessories, safety items, charging equipment, and any replacement vehicle supplied during the Rental Period.

“Booking Request” means a request for a Vehicle, vehicle category, rental period, location, Usage Package, or additional service.

“Booking Confirmation” means the written document or communication issued or approved by Auto Rent Teqja confirming the principal booking conditions.

“Rental Agreement” means the rental contract signed or electronically accepted before or at Vehicle handover.

“Rental Period” means the period between the confirmed pick-up date and time and the confirmed return date and time.

“Usage Package” means the selected or confirmed mileage package, including Basic Package, Standard Package, Unlimited Mileage Package, or another package displayed during booking.

“Protection Option” means Extra Protection, Full Protection, or another contractual protection arrangement expressly selected and confirmed.

“Security Deposit” means an amount blocked, held, or paid as security for the Client’s obligations.

“Incident” means a separate accident, collision, impact, or event causing damage. Unrelated events may be treated as separate Incidents.

“Written Communication” includes email, WhatsApp, SMS, booking-system messages, electronic documents, and other retrievable and verifiable electronic communication.

2. Parties, scope, and acceptance

These Terms govern the rental relationship between Auto Rent Teqja and the Client identified in the Booking Confirmation and/or Rental Agreement.

The Client is considered to have read, understood, and accepted these Terms by performing one or more of the following actions:

The Client is responsible for ensuring that all authorized Drivers understand and comply with these Terms.

No verbal statement made by an employee, partner, or representative modifies these Terms. Any exception or special condition must be expressly confirmed in writing by Auto Rent Teqja.

Nothing in these Terms excludes or restricts any right that cannot lawfully be excluded or restricted.

3. Contract documents and order of priority

The rental contract may consist of:

  1. the Rental Agreement;
  2. the Booking Confirmation;
  3. a written custom quotation or special written approval;
  4. the selected Usage Package and additional-service details;
  5. these Terms & Conditions;
  6. payment instructions and the Privacy Policy.

Where documents differ, the more specific written provision for the relevant booking prevails over a general provision, provided that it does not conflict with mandatory law.

The general order of priority is:

  1. the signed Rental Agreement;
  2. the Booking Confirmation or custom written offer;
  3. expressly confirmed special conditions;
  4. these Terms & Conditions.

An exception approved for one booking applies only to that booking and does not create a binding practice for future rentals.

4. Pre-contract information

Before the booking is completed, the Client shall be shown or informed of, as applicable:

Every paid additional service must be actively selected or expressly accepted by the Client. An optional service shall not be treated as accepted merely because a system checkbox was pre-selected.

Charges depending on a future event, such as damage, fines, late return, or extraordinary cleaning, cannot always be calculated in advance, but their basis is described in these Terms.

5. Booking request, confirmation, and availability

Submitting a Booking Request does not automatically create a confirmed reservation.

A reservation is confirmed only when:

Availability displayed online may change before confirmation because of:

The Client must verify the Booking Confirmation, particularly:

Any error must be reported without undue delay.

6. Specific Vehicle, category, and substitution

Unless a specific model has been expressly guaranteed in writing, the booking is for the confirmed Vehicle or vehicle category, subject to operational availability.

Where the confirmed Vehicle cannot be supplied, Auto Rent Teqja may offer:

A replacement Vehicle may differ in brand, model, colour, fuel type, transmission, model year, or equipment.

Where the alternative changes an essential booking characteristic, the Client may refuse it and request a proportionate remedy, including a refund for the service not supplied.

7. Price, taxes, and obvious errors

The confirmed price includes the items displayed in the relevant booking or quotation.

The price may change after confirmation only where the change results from:

Auto Rent Teqja may correct an obvious technical, typographical, currency, or system error before final confirmation.

Where a clear error is identified after automated confirmation but before the rental begins, the Client shall be offered the choice between:

Ordinary market-price changes do not justify changing a confirmed price.

8. Booking prepayment, cancellation, no-show, and withdrawal right

Unless otherwise stated during booking or in a written offer, a minimum booking prepayment equal to 20% of the rental amount is required.

The prepayment confirms the booking and reserves Vehicle capacity for the selected period.

If the Client cancels a confirmed booking, the prepayment is non-refundable unless:

For distance bookings relating to car-rental services to be performed on a specific date or during a specific period, the standard 14-day withdrawal right does not apply to the extent provided by Article 37/8 of the Albanian consumer-protection legislation.

A booking may be treated as a No-Show where the Client:

In a No-Show case, the booking may be cancelled and the prepayment may be retained.

Where Auto Rent Teqja cancels a confirmed booking for a reason not attributable to the Client and cannot offer a reasonable alternative, amounts paid for the unavailable service shall be refunded.

9. Payment, currency, and payment methods

Unless otherwise agreed in writing, the rental price is payable before or at Vehicle handover.

Payment methods may include:

Availability of a payment method for one rental does not guarantee its availability for every rental.

Auto Rent Teqja does not guarantee the availability of a physical POS terminal unless expressly confirmed.

Payment shall be made in the currency stated in the Booking Confirmation. Where another currency is accepted, the conversion rate or converted amount shall be determined by agreement or by the relevant payment provider.

The Client is responsible for:

Any additional amount arising during or after the rental is payable following presentation of the relevant request and supporting information.

10. Rental Period, extensions, and late return

The Rental Period begins and ends on the dates, times, and locations stated in the Booking Confirmation and/or Rental Agreement.

Every extension requires prior written approval.

An extension is not approved merely because the Client:

An extension may be subject to:

Late return without approval may result in:

Possession after the agreed return time does not automatically renew the rental.

11. Pick-up, delivery, airport coordination, and waiting

The Vehicle shall be supplied at the confirmed location.

Locations may include:

For airport delivery, the Client must provide accurate information, including where requested:

Auto Rent Teqja may monitor publicly available flight information for coordination. Monitoring does not guarantee identification of every delay, diversion, or post-arrival issue.

The Client must contact Auto Rent Teqja after arrival and follow the pick-up instructions.

Where the Client provides incorrect information, cannot be contacted, or is materially delayed without notice, handover may be rescheduled or the booking may be treated as a No-Show, depending on the circumstances.

Airport, parking, delivery, waiting, or collection charges apply only where displayed during booking or accepted in writing.

12. Driver eligibility

Every Driver must:

Unless otherwise approved in writing, the standard requirements are:

Driving experience is calculated from the original licence issue date or other reliable evidence.

Where a Driver does not meet one or both requirements, Auto Rent Teqja may, following a reasonable risk assessment:

An exception granted previously does not create an automatic right to another exception.

13. Additional and authorized Drivers

The Vehicle may be driven only by the Client and additional Drivers recorded in the Rental Agreement or Booking Confirmation.

Every additional Driver must independently meet the applicable conditions.

Auto Rent Teqja may require:

Allowing an unauthorized person to drive is a material breach and may result in:

The Client remains contractually responsible for persons to whom the Client gives access to the Vehicle.

14. Security Deposit

A Security Deposit may be required before handover.

The amount may depend on:

Where a package is displayed as “No Deposit Required”, this applies under the normal eligibility, use, and risk conditions declared during booking.

After confirmation of a no-deposit booking, Auto Rent Teqja shall not arbitrarily impose a new deposit at handover.

A deposit or new condition may be required only where, after confirmation:

Where the change is not caused by the Client and the Client does not accept the new condition, a proportionate remedy shall be offered, including cancellation and refund for the service not supplied.

The Security Deposit is security and is not:

The Security Deposit may be applied against:

The remaining balance shall be released or refunded without undue delay after inspection and verification of known liabilities.

Release timing for a card authorization may also depend on the Client’s bank.

Refund of the deposit does not extinguish liabilities discovered later and relating to the Rental Period, including fines, tolls, latent damage, or third-party claims.

15. Vehicle condition at handover

Auto Rent Teqja shall supply the Vehicle in a condition suitable for the agreed use, taking account of its category, age, and mileage.

The Vehicle may be supplied with:

Condition may be documented through:

The Client must inspect the Vehicle and immediately report any visible discrepancy not recorded.

Use of the Vehicle without reporting a visible discrepancy may be relied upon as evidence that the recorded condition was accepted.

This does not make the Client responsible for a latent technical defect that could not reasonably be identified during an ordinary inspection.

16. Return and final inspection

The Vehicle must be returned:

For an attended return, the Vehicle remains the Client’s responsibility until delivered to and accepted by an authorized representative.

Where an unattended, parking, or key-drop return is authorized, the Client must:

Final inspection may occur later where:

The Client shall be notified of damage identified after cleaning or technical inspection, together with the relevant evidence.

For an unattended return, the Client is not responsible for damage proven to have occurred after the Vehicle was correctly returned, locked, and secured and practical control had passed to Auto Rent Teqja.

17. Usage Packages and mileage

The Usage Package determines:

Auto Rent Teqja may offer:

Included mileage is the mileage displayed in the selected package, Booking Confirmation, Rental Agreement, or written offer.

Unless expressly stated otherwise:

Where a fixed mileage allowance is stated, it applies to the entire Rental Period unless described as a daily allowance.

Mileage is calculated from the difference between the odometer readings at pick-up and return.

Every kilometre exceeding the allowance is charged at:

€1.00 per additional kilometre, unless another rate is stated in the booking.

Unlimited Mileage applies only where expressly selected and confirmed.

Unlimited Mileage does not authorize:

“Refundable Deposit Required” means that the Security Deposit under Clause 14 applies and does not constitute a liability limit.

18. Mandatory third-party liability insurance

Every rental includes the mandatory basic third-party liability insurance required for road use, subject to the applicable policy, territorial limits, exclusions, and law.

Such insurance does not automatically cover:

The existence of mandatory insurance does not remove the duty to comply with these Terms and the accident procedure.

19. Contractual Protection Options

Auto Rent Teqja may offer:

A Protection Option applies only where:

A Protection Option is separate from the Usage Package unless expressly combined during booking.

No Protection Option constitutes:

The applicable liability amount applies per Incident unless expressly stated otherwise.

Separate Incidents may result in separate liability amounts.

20. Extra Protection

Where Extra Protection is selected and confirmed, it reduces the Client’s financial responsibility for covered accidental exterior damage.

Unless another amount is stated in writing, the maximum Client liability is:

€600 per Incident for covered accidental exterior damage.

Extra Protection applies only where:

Extra Protection does not modify the mileage allowance and does not automatically remove the Security Deposit.

Extra Protection is a contractual limitation of liability and is not a separate insurance policy.

21. Full Protection

Where Full Protection is selected and confirmed, it reduces the Client’s financial responsibility for covered accidental exterior damage.

Unless another amount is stated in writing, the Client remains liable for up to:

€300 per Incident for covered accidental exterior damage.

Full Protection is not full casco insurance and does not provide unlimited coverage.

It applies only where:

Where a package combines Full Protection with Unlimited Mileage or another mileage allowance, that mileage benefit applies only where expressly displayed and confirmed.

Parking sensors, cameras, and driver-assistance systems do not remove the Driver’s duty of care.

22. Common Protection exclusions

Extra Protection and Full Protection do not apply, unless an item is expressly included in writing, to damage or loss connected with:

Where an exclusion applies, the Client is responsible for the proven loss in accordance with applicable law.

23. Damage assessment and amounts payable

Damage or loss shall be assessed using reliable evidence, including:

Recoverable amounts may include, where reasonable and proven:

The Client shall not be charged twice for the same loss.

Where the final amount is not yet known, a preliminary estimate may be issued and later replaced by a final calculation.

Normal wear resulting from proper use is not damage.

24. Fuel, charging, and operating fluids

The Client must use the correct fuel type.

The Vehicle must be returned with the fuel level required by the booking policy, normally the same level recorded at handover.

Where fuel is missing, the Client may be charged for:

No refund is due for excess fuel unless otherwise agreed.

In the event of suspected misfuelling, the Vehicle must not be started or driven and Auto Rent Teqja must be contacted immediately.

For electric or plug-in Vehicles, the Client must:

The Client must not add oil, coolant, AdBlue, or another operating fluid without instructions, except in a reasonable and immediate safety emergency.

25. Cleanliness, smoking, animals, and care

The Vehicle must be returned in reasonably clean condition.

Light dust or normal road dirt is not extraordinary cleaning.

An additional cleaning charge may apply for:

Smoking and vaping inside the Vehicle are prohibited.

Reasonable cleaning, deodorizing, and restoration costs may be charged where there is evidence of smoke, ash, burns, odour, or residue.

Animals are permitted only with approval and must be transported securely.

26. Duty of care and technical warnings

The Client must:

The Client must stop as soon as safely possible and contact Auto Rent Teqja in the event of:

The Client must not:

The Client is not responsible for ordinary mechanical failure that was not caused or aggravated by misuse, negligence, or failure to respond to warnings.

27. Tyres, wheels, glass, clutch, keys, and equipment

Unless expressly included, Protection Options do not automatically cover:

The Client is not responsible for tyre or mechanical failure caused solely by an inherent defect or normal wear.

The Client may be responsible where damage results from:

Lost or damaged keys may result in charges for:

The Client must not copy or attempt to copy a Vehicle key.

28. Prohibited use

The Vehicle must not be used:

A breach may result in:

29. Accident, theft, fire, vandalism, and damage

In the event of accident, theft, fire, vandalism, or damage, the Client must:

  1. stop safely;
  2. protect persons and the Vehicle;
  3. contact emergency services where required;
  4. notify Auto Rent Teqja immediately;
  5. notify police where required by law, insurance, or circumstances;
  6. obtain the parties’ details;
  7. take photographs and video where safe;
  8. preserve evidence;
  9. follow instructions;
  10. provide documents and statements.

The Client must not:

The Vehicle must not be moved from the scene where prohibited by law, police instruction, or insurance procedure.

Failure to follow the procedure may result in loss of Protection to the extent that the breach caused or increased the loss or prevented proper claim handling.

30. Breakdown, roadside assistance, towing, and repair

The Client must notify Auto Rent Teqja immediately of a breakdown.

The Client must provide:

Where the breakdown results solely from a mechanical fault not attributable to the Client, Auto Rent Teqja shall make reasonable efforts to provide:

A replacement Vehicle is not guaranteed immediately or at every location.

The Client may be responsible for assistance costs where the problem results from:

No repair may be authorized without approval, except in an immediate safety emergency where Auto Rent Teqja cannot be reached.

31. Cross-border use and territorial restrictions

The Vehicle must not leave Albania without prior written approval.

Unless otherwise approved, cross-border travel is permitted only where:

The standard Cross-Border Travel option covers one approved foreign country, unless otherwise confirmed.

An Additional Cross-Border Country option is required for every additional foreign country beyond the first, where applicable.

A transit country counts as a country for authorization purposes unless excluded in writing.

Cross-border charges do not automatically include:

Unauthorized cross-border travel is a material breach and may invalidate every Protection Option.

32. Fines, tolls, and administrative costs

The Client is responsible for:

Responsibility continues where a notice is received after return.

Auto Rent Teqja may provide the Client’s information to authorities or operators legally entitled to receive it.

Where Auto Rent Teqja must identify the Driver, process a notice, or pay an amount, the Client shall reimburse:

An administrative charge does not replace the underlying fine or toll.

33. Personal belongings and lost property

Auto Rent Teqja is not responsible for personal property left in the Vehicle, except where the loss results directly from intentional misconduct or liability that cannot lawfully be excluded.

The Client must remove all property before return.

A found item may be:

Unsafe, unlawful, perishable, or valueless items may be lawfully disposed of.

34. GPS, telematics, and security systems

Vehicles may be equipped with:

Data may include:

Data may be used where necessary and proportionate for:

The Client must not disable, damage, or manipulate these systems.

Telematics data may be relied upon as evidence but shall be assessed together with other evidence and circumstances.

35. Privacy and personal data

BM GROUP SHPK, operating as Auto Rent Teqja, processes personal data in accordance with applicable Albanian law and the Privacy Policy.

Data may be processed for:

Data may be shared where necessary with:

Data shall be retained only for as long as necessary for the purpose, legal obligations, claims, and limitation periods.

Marketing communication is handled separately from communication necessary for the booking and rental contract.

36. Electronic communication, acceptance, and evidence

Auto Rent Teqja may use the Client’s contact details for rental-related communication, including:

Electronic acceptance may be evidenced through:

The parties may rely on:

No evidence produced by Auto Rent Teqja is automatically conclusive or beyond challenge. Evidence shall be assessed according to authenticity, reliability, relevance, and applicable law.

The Client must keep contact details active during the Rental Period.

37. Chargebacks, fraud, and unpaid amounts

The Client must not initiate a false, misleading, fraudulent, or unjustified chargeback or payment dispute.

Before disputing a payment, the Client should contact Auto Rent Teqja and provide sufficient information for review.

Auto Rent Teqja may contest the chargeback by submitting evidence to:

Where the dispute is found to be unjustified, the Client remains liable for:

Auto Rent Teqja may perform proportionate identity and fraud checks.

A booking may be refused or suspended where there are reasonable grounds to suspect:

Return of the Vehicle or release of the deposit does not extinguish an unpaid liability.

38. Early return

Where the Client returns the Vehicle before the agreed end of the Rental Period, unused time is not automatically refundable.

A refund or credit applies only where:

Promotional or long-term prices may be recalculated where the actual rental period changes only if that method was communicated in advance.

39. Termination, recovery, and abandonment

Auto Rent Teqja may terminate the rental and require immediate return where the Client:

Auto Rent Teqja may take lawful and proportionate steps to recover the Vehicle, including contacting competent authorities and using an authorized recovery provider.

The Vehicle may be treated as potentially abandoned where it is left:

The Client is responsible for reasonable recovery costs where the situation is attributable to the Client.

40. Force majeure and operational disruption

Auto Rent Teqja is not liable for delay or inability caused by circumstances beyond reasonable control, including:

Auto Rent Teqja shall take reasonable steps to:

Force majeure does not remove obligations arising before the event or payment for a service already supplied.

41. Auto Rent Teqja’s liability and remedies

Auto Rent Teqja must:

For an ordinary mechanical fault not caused by the Client, remedies may include:

To the extent permitted by law, Auto Rent Teqja is not responsible for indirect loss beyond its reasonable control, including:

This limitation does not apply to intentional misconduct, gross negligence, or liability that cannot lawfully be excluded.

The Client must take reasonable steps to mitigate loss and give Auto Rent Teqja a reasonable opportunity to resolve the problem.

42. Complaints

A complaint should include:

Complaints may be submitted to:

Email: [email protected]
Phone / WhatsApp: +355 68 228 1760

Auto Rent Teqja shall review complaints in good faith and seek an amicable resolution.

The Client retains the right to contact competent consumer-protection authorities or the courts in accordance with applicable law.

43. Governing law and jurisdiction

These Terms, the Booking Confirmation, and the Rental Agreement are governed by the laws of the Republic of Albania.

The parties shall first attempt to resolve disputes amicably.

Where no agreement is reached, the competent courts of the Republic of Albania shall have jurisdiction.

Where the Client is a consumer, this provision does not remove a mandatory jurisdictional or consumer-protection right that cannot lawfully be waived.

44. Final provisions

Where a provision is invalid or unenforceable, it shall be limited or removed only to the minimum extent necessary. The remaining provisions continue in force.

Failure or delay in exercising a right does not constitute waiver of that right.

The Client may not transfer the booking, contract, or Vehicle without written approval.

Auto Rent Teqja may use employees, partners, payment providers, assistance providers, recovery providers, or IT providers to perform the service.

The version accepted on the confirmation date applies to the relevant booking.

A later version does not retroactively modify a confirmed booking unless:

The Albanian-language version is the official contractual version. The English version is provided for accessibility to international Clients. In the event of a material discrepancy, the Albanian version prevails, subject always to mandatory applicable law.

The applicable contractual documents constitute the entire agreement for the booking and replace earlier verbal statements or understandings, except Written Communications expressly incorporated into the agreement.

Payment, damage, fines, data, evidence, debt recovery, and dispute provisions survive return or termination where necessary.

45. Client’s final declaration

By completing the booking, making payment, taking the Vehicle, and/or signing the Rental Agreement, the Client confirms that the Client:

The Client must request clarification before completing the booking where any condition, price, package, deposit, protection arrangement, or territorial restriction is unclear.

CONTACT

Auto Rent Teqja – BM GROUP SHPK
NIPT: M32324005E
Address: Mullet, Tirana–Elbasan Km 2, Albania
Phone / WhatsApp: +355 68 228 1760
Email: [email protected]
Website: autorentteqja.com

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