Privacy Policy

Last updated: 22 March 2026

This Privacy Policy explains how BM Group SHPK, operating under the brand Auto Rent Teqja (“we”, “us”, “our”), collects, uses, stores, and protects your personal data when you visit autorentteqja.com, submit a booking request, contact us, or use our services.

1. Who We Are

Controller: BM Group SHPK
Brand name: Auto Rent Teqja
Website: autorentteqja.com
Email: info@autorentteqja.com
Phone / WhatsApp: +355 68 228 1760
Address: Autostrada Tiranë–Elbasan, Mullet, Tirana, Albania

If you have any questions about this Privacy Policy or how we process your personal data, you can contact us using the details above.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

a. Information you provide directly

Full name
Email address
Phone number
WhatsApp number, if used
Pick-up and drop-off details
Booking dates and rental preferences
Messages submitted through contact or booking forms
Additional information you choose to send us

Reservation details
Vehicle selection
Driver information
Payment-related information
Deposit-related information
Contract and service records

c. Automatically collected information

When you use our website, we may collect:

IP address
Browser type and device information
Pages visited
Date and time of visits
Referring website or source
Basic usage and interaction data through cookies and analytics tools

3. How We Use Your Personal Data

We use personal data for the following purposes:

To respond to enquiries and customer support requests
To process and manage reservations
To communicate about bookings, pick-up, drop-off, or service updates
To provide rental services and related documentation
To improve our website, services, and user experience
To measure website performance and advertising effectiveness
To prevent fraud, misuse, or unauthorized activity
To comply with legal, tax, accounting, and regulatory obligations

4. Legal Bases for Processing

Depending on the situation, we process personal data on one or more of the following bases:

Performance of a contract or taking steps before entering into a contract
Compliance with a legal obligation
Your consent, where required
Our legitimate interests, such as improving services, managing communications, protecting our business, and understanding website performance, provided those interests do not override your rights

5. Cookies, Analytics, and Marketing Tools

Our website may use cookies and similar technologies for functionality, analytics, and marketing purposes.

These may include services such as:

Google Analytics
Google Ads
Meta Pixel
Other tools used to measure traffic, conversions, and ad performance

You can control cookies through your browser settings and, where available, through our cookie banner or consent settings.

We may share personal data only where necessary, for example with:

Website hosting and technical service providers
Booking system and website plugin providers
Payment service providers
Analytics and advertising platforms
Professional advisers, accountants, or legal advisers
Competent authorities, where required by law

We do not sell your personal data.

7. International Transfers

Some of our service providers may process data outside Albania or outside the EEA. Where this happens, we aim to use appropriate safeguards and protections where required.

8. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Policy, including:

while handling enquiries and reservations
while providing services
for accounting, tax, legal, or dispute-resolution purposes
for as long as needed to protect our legitimate business interests

When personal data is no longer required, we will delete it or anonymize it where appropriate.

9. Your Rights

Subject to applicable law, you may have the right to:

request access to your personal data
request correction of inaccurate or incomplete data
request deletion of your data
request restriction of processing
object to certain processing
withdraw consent, where processing is based on consent
request a copy of your data, where applicable
lodge a complaint with the competent supervisory authority

10. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms or partner services. We are not responsible for the privacy practices of those third-party websites. We encourage you to review their privacy policies separately.

12. Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal data from children without appropriate legal basis or authorization where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

BM Group SHPK
Autostrada Tiranë–Elbasan, Mullet, Tirana, Albania
Email: info@autorentteqja.com
Phone / WhatsApp: +355 68 228 1760

Privacy Policy | Auto Rent Teqja